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Contact KrafLayer support
KrafLayer provides email support for account access, billing, credits, generation failures, product feedback, privacy requests, business enquiries, and corrections to public documentation.
Email [email protected]. To help us investigate efficiently, include the email address associated with your account, the page or tool you were using, the approximate time of the issue, and any visible request identifier. Do not send passwords, API keys, access tokens, payment card numbers, or other secrets.
Product and account support
For failed image or video generations, describe the selected tool, model, input type, and error message. Screenshots are useful when they do not expose private credentials. For credit or subscription questions, include the relevant transaction time and plan name so the team can locate the correct record.
Privacy, safety, and legal requests
Use the same support address for data access or deletion requests, suspected abuse, copyright concerns, and security reports. Explain the affected content or account and provide a URL when one is available. We may ask you to verify account ownership before acting on private data.
Documentation and developer questions
Corrections to KrafLayer guides, machine-readable resources, or product descriptions are welcome. For integration discovery, review the KrafLayer developer resources and OpenAPI specification first. KrafLayer does not currently offer its first-party generation endpoints as a supported public third-party API.
Response expectations
Messages are reviewed by the KrafLayer team. Response time depends on request volume and the information required to reproduce an issue. Account access, billing, security, and privacy matters receive priority. Sending one complete report is usually faster than sending several partial messages.